Quarterly CSAT & NPS Trends

CSAT Trend by Quarter

Fiscal Q1 Fiscal Q2 Fiscal Q3 Fiscal Q4

NPS Trend by Quarter

Fiscal Q1 Fiscal Q2 Fiscal Q3 Fiscal Q4

Benchmark Comparison

Current CSAT

87%

+5% vs Q3

Current NPS

42

+8 vs Q3

Industry Benchmark

37

+5 above average