Customer Experience Metrics
Net Promoter Score
42
+5 vs Industry
CSAT Score
87%
+12% YoY
Response Rate
32%
4,215 Responses
NPS Distribution
CSAT Benchmark
Quarterly Trends
Recent Feedback
| Score | Type | Comment | Date |
|---|---|---|---|
| 9 | NPS | Great product and excellent customer service | 05/15/2023 |
| 5 | CSAT | Product works but could be more intuitive | 05/12/2023 |
| 2 | NPS | Too expensive for what it offers | 05/10/2023 |